Cookie notice
Cookies are small files, and similar storage in your browser, that websites use. This notice lists what Sibona uses and why.
- The short version
- The chat pages
- Public pages: analytics and advertising measurement
- Your choices
- Questions
1. The short version
- The chat pages use only the cookies and storage the Service needs to work. They run no analytics and no advertising tags.
- Public pages, such as the home page and pricing, may use Google Analytics 4 and advertising measurement. In the European Economic Area, the United Kingdom and Switzerland, they load only after you allow them.
- You can change your choice at any time in the cookie settings link at the bottom of every public page.
2. The chat pages: only what the Service needs
These items are needed for the chat to work, so they do not need your consent.
| Name | Type | What it does | How long it lasts |
|---|---|---|---|
session_id | Cookie, set by us | Keeps you signed in. It is http-only and sent only over HTTPS. | 30 days, or until you sign out |
device_id | Cookie, set by us | Recognizes your browser so that the free allowance is not used again through repeat accounts, and so that we can prevent abuse. | 1 year |
| Browser local storage | Storage on your device, set by the chat page | Keeps an unsent draft of your message, remembers small display choices, and remembers a payment you started so the page can pick it up when you return. | Until the page clears it, or until you clear your browser data |
Stripe sets its own cookies on its checkout page when you pay. Stripe uses them for payment security and fraud prevention. Stripe’s own notice describes them.
3. Public pages: analytics and advertising measurement
Public pages are the home page, pricing, help, about and the entry pages that describe the Service. They may use the following. None of them run on the chat pages.
| What | Who runs it | What it does | How long it lasts |
|---|---|---|---|
| Google Analytics 4 | Counts visits and which pages are used, in aggregate. It never receives the text of your conversations. | Up to 2 years | |
| Google Ads conversion measurement | Tells us whether a visit that came from an ad led to a sign-up or a top-up. | Up to 90 days | |
| Marketing source record | Sibona | When you arrive, we read the advertising click identifier and the UTM tags from the address of the page you land on. We keep them with the visit, and copy them to your account when you sign up. This record uses no advertising cookie. | See the privacy notice, section 7 |
Where you can choose.
- European Economic Area, United Kingdom and Switzerland. A notice asks you to allow or refuse analytics and advertising measurement. Until you allow them, Google Analytics and the conversion measurement do not load.
- Quebec. These items stay off unless you turn them on.
- Elsewhere. They load, and you can turn them off at any time in the cookie settings. If your browser sends the Global Privacy Control signal, we treat it as an opt-out.
4. Your choices
Use the cookie settings link at the bottom of any public page to change your choice. You can also clear this site’s data in your browser settings. Clearing the data signs you out and removes the unsent draft.
Most browsers also let you block cookies, but the chat pages cannot work without the cookies in section 2.
5. Questions
Email [SUPPORT_EMAIL]. The privacy notice explains how we use the information these items collect.